Effective Date: 20th February 2026

1. Introduction

We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

2. Information We Collect

We may collect:

• Contact details (name, email address, phone number)

• Business information you provide

• Billing and payment details

• Information submitted through enquiry forms

• Website usage data (via cookies and analytics tools)

We only collect information that is necessary to provide our services.

3. How We Use Your Information

Your information may be used to:

• Respond to enquiries

• Provide ADR consulting and dispute resolution services

• Process purchases of contract templates

• Send service updates or relevant communications

• Improve our website and client experience

We do not sell your personal information.

4. Legal Basis for Processing

We process your information based on:

• Your consent

• Contractual necessity

• Legal obligations

• Legitimate business interests

5. Data Storage & Retention

We retain personal information only as long as necessary to provide services and meet legal or regulatory obligations.

6. Third Parties

We may use trusted third-party providers for payment processing, website hosting, and analytics. These providers are contractually obligated to protect your data.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Request corrections

• Request deletion

• Withdraw consent

• Lodge a complaint with a regulatory authority

8. Contact

For privacy-related questions, contact:
arbitrator@resolutionoptions.com.ng